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Friday, July 30, 2010

"The fact that the MVS measures both precision and accuracy is vital to the development and implementation of our instruments. The dynamics of our industry demand that we deliver not just relevant quality but absolutely accurate and consistent data. The MVS helped us determine the quality threshold of our instruments and provided documentation of those parameters as well."

Director of Applications

Liquid Handling Equipment Manufacturer

Warranties and Service Programs

 

Instrument Warranty Programs

ARTEL offers the following warranty programs for instrumentation and software.  These warranty programs include a loaner instrument.  ARTEL covers the cost of insurance and shipping for the loaner instrument.

  • Standard Warranty - Provides basic coverage against defects in materials or manufacture of the instrument.
  • Extended Warranty - Provides continued protection against unanticipated expenses associated with instrument repairs.
  • Gold Service Warranty (for PCS® Pipette Calibration System only)
    Provides extended warranty and instrument recertification and preventive maintenance at a reduced cost.

 

Software Warranty Programs (ARTEL Pipette Tracker™)

  • Standard Support Program - Provides software upgrades during the initial one year coverage period.

  • Extended Support Program - Provides software upgrades during the extended coverage period.

 

Product Support Service Programs

ARTEL offers the following Product Support Service programs:

  • Instrument Recertification - (for PCS® Pipette Calibration System only)
    Provides a documented factory recertification of the instrument, suitable for Quality Assurance purposes.

  • On-Site Preventive Maintenance - Provides periodic checks of system components for wear and tear, replacement of worn or outdated parts, and testing for accuracy and precision against factory specifications.

  • On-Site Installation, Validation and Training - Provides installation, IQ/OQ documentation, and usage overview for instruments and software.  ARTEL can also revalidate instruments that have been relocated or undergone maintenance or service. 

We are available to assist you from 8:00 am to 5:00 pm Eastern Time at 888-406-3463 x109 or via email.

Support

Corporate Headquarters

25 Bradley Drive
Westbrook, ME USA
04092-2013
Directions 

Tel:  207.854.0860
Fax: 207.854.0867
Toll-free (U.S. & Canada): 888.406.3463

Monday - Friday
8:00 am – 5:00 pm Eastern Time

E-mail:
Customer Service
Technical Support 

 

Germany Office

Artel Germany
Business Development Europa
Im Grossacker 46, 79252 Stegen, Germany

Tel:   +49 (0)7661 982064
Fax:  +49 (0)7661 982065

E-mail:
sschork@artel-usa.com  

 

Outside U.S. & Canada:

International Distributors