Warranties and Service Programs
Instrument Warranty Programs
ARTEL offers the following warranty programs for instrumentation and software. These warranty programs include a loaner instrument. ARTEL covers the cost of insurance and shipping for the loaner instrument.
- Standard Warranty - Provides basic coverage against defects in materials or manufacture of the instrument.
- Extended Warranty - Provides continued protection against unanticipated expenses associated with instrument repairs.
- Gold Service Warranty (for PCS® Pipette Calibration System only)
Provides extended warranty and instrument recertification and preventive maintenance at a reduced cost.
Software Warranty Programs (ARTEL Pipette Tracker™)
Product Support Service Programs
ARTEL offers the following Product Support Service programs:
Instrument Recertification - (for PCS® Pipette Calibration System only)
Provides a documented factory recertification of the instrument, suitable for Quality Assurance purposes.
On-Site Preventive Maintenance - Provides periodic checks of system components for wear and tear, replacement of worn or outdated parts, and testing for accuracy and precision against factory specifications.
On-Site Installation, Validation and Training - Provides installation, IQ/OQ documentation, and usage overview for instruments and software. ARTEL can also revalidate instruments that have been relocated or undergone maintenance or service.
We are available to assist you from 8:00 am to 5:00 pm Eastern Time at 888-406-3463 x109 or via email.